Customer Centric

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Outcome

- Foster a Customer Centric Culture through methods that every team can implement instantly
- Deeply understand customer needs and goal
- Accurately select which customer segments to invest customer centric strategies for mutual benefit
- Create Winning Customer Solutions that grows valuable & trusting relationships
- Help every department adjust to a more customer centric Way of Work which is aligned to the organization's Customer Centric strategy

Solution

5 hours virtual and online course that accelerates customer centric ways of work sustainably throughout organizations

All Episode

  EP0 : Customer Centricity

   EP1 : Customer Centric Mindset & Customer Focus

  EP2 : Empathy Through Customer Journey Mapping

  EP3 : Empathy Techniques

  EP4 : Creating Customer Centric Solution

  EP5 : Changing to a Customer Centric Culture

  EP6 : Customer Centric You

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